Consultation

We will begin each project with a consultation to determine the client's needs and preferences. We will discuss the project goals, timeline, and budget with the client to ensure we are on the same page.

Proposal

Based on the consultation, we will provide a detailed proposal outlining the project's scope, deliverables, timeline, and estimated costs. The proposal will also include any revisions or add-ons that the client may request.

Design Process

Depending on the project scope, we will create a design concept or multiple concepts and present them to the client for feedback. We will work with the client to refine the design until it meets their expectations.

Revisions

We will allow the client to request up to 2 rounds of revisions to the design, as outlined in the proposal. Any additional modifications beyond the allotted rounds will be charged hourly.

Final Design

Once the final design is approved, we will provide the client with all necessary files and deliverables outlined in the proposal. We will also ensure that the client is satisfied with the final design and provide any necessary support.

Copyright & Ownership

We will retain the copyright to all original design concepts and artwork created by our team. However, we will grant the client a license to use the final design for their intended purposes. We will also provide options for the client to purchase full ownership of the plan for an additional fee.

Payments

Pricing

We do not have an hourly rate for our design services. Instead, we offer project-based pricing. This pricing will be based on the design, the project scope, our consultation, and additional costs such as stock imagery, printing, etc.

Retainer Agreements

We offer retainer agreements for clients who require ongoing graphic design services. Retainer agreements are customized to each client's needs and may include a set number of hours per month, a set fee per project, or a combination of both.

Payment Schedule

We require full payment upfront for projects with a total cost of under $300. More significant projects over $500 require a deposit of 60% of the total cost to secure the start date. The remaining balance is due upon completion of the project. We have payment plan options, and they are set during the initial consultation.

Invoicing

We will provide clients with an itemized invoice outlining all services and associated costs. Invoices will be sent via email.

Late Payments

In case of a late payment, we reserve the right to charge interest on the outstanding balance at 4%. We may also suspend work on the project until payment is received.

Additional Charges

Any additional charges, such as stock imagery, printing costs, or rush fees, will be outlined in the project proposal and approved by the client before work begins.

Client Communication

Response Time

We will respond to client emails or phone calls within 24-48 hours during business hours [ Monday-Friday, 9 am-5 pm. ]

Meetings

We will schedule client meetings via phone or video conference as needed. We will confirm meeting times and locations with clients at least 24 hours before.

Channels

We prefer to communicate with clients via email or phone.

Project Updates

We will provide regular updates to clients on the status of their projects, including any milestones or deadlines. We will also communicate any delays or changes to the project timeline as soon as possible.

Feedback

We welcome client feedback and will provide opportunities for clients to review and provide input on project drafts and designs. We will consider all client feedback and work to incorporate it into the final design.

Confidentiality

We understand the importance of confidentiality in the design process and will keep all client information and project details confidential. We will also ask clients to sign a non-disclosure agreement if necessary.

Customer Service

Collaboration

We view our client relationships as partnerships and will work collaboratively with our clients to create designs that meet their needs and preferences. We will provide multiple design options and allow for client feedback and revisions.

Professionalism

We will professionally conduct ourselves at all times, treating clients with respect and courtesy. We will listen to their concerns and address them promptly and professionally.

Deadlines

We understand that our clients have deadlines, and we will work diligently to ensure we meet project deadlines. We will inform clients of any project timeline changes and work with them to adjust if necessary.

Quality

We are committed to producing high-quality designs that meet our client's expectations. We will provide design concepts that are creative, unique, and aligned with the client's vision.

Feedback

We welcome feedback from our clients and view it as an opportunity to improve our services. We will use client feedback to inform our design process and make changes as necessary.

Satisfaction Guarantee

We stand behind the quality of our work and offer a satisfaction guarantee to our clients. If a client is unsatisfied with our work, we will work with them to make revisions until they are satisfied.